{"id":38,"date":"2022-02-23T16:04:54","date_gmt":"2022-02-23T16:04:54","guid":{"rendered":"https:\/\/www.sumeshi.ro\/cluj\/?page_id=38"},"modified":"2026-04-01T13:16:46","modified_gmt":"2026-04-01T10:16:46","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/www.sumeshi.ro\/cluj\/en\/termeni-si-conditii\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p>Acest website este operat de Gloring Factor SRL, av\u00e2nd C.U.I.: 40913826, \u00eenregistrat\u0103 la Reg. Com. sub nr. Nr. R.C.: J2019004532404, cu adresa: Sos. Andronache 203 Ap. BIR. 1GF, Cod 022524, Sectorul 2, Bucuresti.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"headline-8-1061\">Politica de livrare comand\u0103<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Each order is taken by an operator, confirmed by phone to the customer and delivered in the shortest possible time to the customer.<\/li>\n\n\n\n<li>Lvr\u0103m \u00een general \u00een termen de 60-90 de minute de la preluarea \u0219i confirmarea comenzii, \u00eens\u0103 acest interval poate varia \u00een func\u021bie de distan\u021ba \u0219i condi\u021biile de trafic.<\/li>\n\n\n\n<li>Livr\u0103m doar \u00een perimetrul ora\u0219ului Cluj \u0219i satul Dezmir. Nu livr\u0103m \u00een localita\u021bile limitrofe ca Flore\u0219ti, S\u00e2nnicoara, Baciu, etc.<\/li>\n\n\n\n<li>Taxa de livrare \u00een Cluj-Napoca este:\n<ul class=\"wp-block-list\">\n<li>15 RON, pentru comenzile sub 100 RON.<\/li>\n\n\n\n<li>10 RON, pentru comenzile \u00eentre 100 RON \u0219i 150 RON.<\/li>\n\n\n\n<li>0 RON, pentru comenzile &gt; 150 RON.<\/li>\n\n\n\n<li>100 RON pentru cartierul M\u0103n\u0103\u0219tur. Pentru comenzi sub 100 lei, livrarea \u00een M\u0103n\u0103\u0219tur nu este disponibil\u0103.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Taxa de livrare \u00een s. Dezmir este 150 RON. Pentru comenzi sub 150 lei, livrarea \u00een Dezmir nu este disponibil\u0103.<\/li>\n\n\n\n<li>Once the order is confirmed by the Restaurant, the Restaurant will take all the necessary measures for the appropriate preparation and delivery of the agreed Products displayed on the website.<\/li>\n\n\n\n<li>The restaurant is responsible for honoring orders received from Customers and for the conformity of the Products provided to Customers. The restaurant is responsible for solving any complaints or problems reported by customers regarding the quality of the Products or any other aspects related to the preparation and sale of the products, after receiving and confirming the order sent through the website.<\/li>\n\n\n\n<li>The restaurant is responsible for the accuracy and timeliness of the information provided by Restaurant Sumeshi for their inclusion on the website.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Politica de Anulare a Comenzii \u0219i Retur<\/h2>\n\n\n\n<p><strong>1. Anularea comenzii de c\u0103tre client<\/strong> <\/p>\n\n\n\n<p>Dat\u0103 fiind natura perisabil\u0103 a produselor comercializate (preparate culinare), comenzile pot fi anulate de c\u0103tre client <strong>doar dac\u0103 acestea nu au intrat \u00eenc\u0103 \u00een procesul de preparare<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 dori\u021bi s\u0103 anula\u021bi o comand\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi <strong>telefonic<\/strong> \u00een cel mai scurt timp posibil la num\u0103rul +4 0726 764 440.<\/li>\n\n\n\n<li>Dac\u0103 comanda nu a fost \u00eenc\u0103 preluat\u0103 de buc\u0103t\u0103rie, o vom anula \u0219i v\u0103 vom returna suma integral\u0103.<\/li>\n\n\n\n<li>Dac\u0103 comanda este deja \u00een curs de preparare sau a fost predat\u0103 livratorului, ne rezerv\u0103m dreptul de a refuza anularea \u0219i implicit returnarea contravalorii acesteia, conform OUG 34\/2014, art. 16, lit. d (furnizarea de produse care sunt susceptibile a se deteriora sau a expira rapid).<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Anularea comenzii de c\u0103tre Sumeshi<\/strong> <\/p>\n\n\n\n<p>Ne rezerv\u0103m dreptul de a anula o comand\u0103 \u00een urm\u0103toarele situa\u021bii excep\u021bionale:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsul nu se afl\u0103 \u00een stoc (ve\u021bi fi notificat imediat pentru \u00eenlocuire sau rambursare).<\/li>\n\n\n\n<li>Datele furnizate de client sunt incomplete sau incorecte (adres\u0103 gre\u0219it\u0103, num\u0103r de telefon invalid).<\/li>\n\n\n\n<li>Cazuri de for\u021b\u0103 major\u0103 (ex: probleme tehnice grave, condi\u021bii meteo extreme care \u00eempiedic\u0103 livrarea).<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Politica de Retur \u0219i Reclama\u021bii<\/strong> <\/p>\n\n\n\n<p>Produsele alimentare nu pot fi returnate odat\u0103 ce au fost recep\u021bionate, din motive de siguran\u021b\u0103 alimentar\u0103. Totu\u0219i, dac\u0103 exist\u0103 o problem\u0103 cu comanda dumneavoastr\u0103 (produs gre\u0219it, produs lips\u0103, calitatea preparatului neconform\u0103):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u0103 rug\u0103m s\u0103 ne sesiza\u021bi problema pe loc sau \u00een maxim 1 or\u0103 de la recep\u021bie, telefonic la +4 0726 764 440.<\/li>\n\n\n\n<li>\u00cen cazul unei erori confirmate din partea noastr\u0103, v\u0103 vom oferi fie \u00eenlocuirea produsului, fie rambursarea contravalorii acestuia.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Acest website este operat de Gloring Factor SRL, av\u00e2nd C.U.I.: 40913826, \u00eenregistrat\u0103 la Reg. Com. sub nr. Nr. R.C.: J2019004532404, cu adresa: Sos. Andronache 203 Ap. BIR. 1GF, Cod 022524, Sectorul 2, Bucuresti. Politica de livrare comand\u0103 Politica de Anulare a Comenzii \u0219i Retur 1. Anularea comenzii de c\u0103tre client Dat\u0103 fiind natura perisabil\u0103 a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sumeshi.ro\/cluj\/en\/wp-json\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sumeshi.ro\/cluj\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sumeshi.ro\/cluj\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sumeshi.ro\/cluj\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sumeshi.ro\/cluj\/en\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":8,"href":"https:\/\/www.sumeshi.ro\/cluj\/en\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":7920,"href":"https:\/\/www.sumeshi.ro\/cluj\/en\/wp-json\/wp\/v2\/pages\/38\/revisions\/7920"}],"wp:attachment":[{"href":"https:\/\/www.sumeshi.ro\/cluj\/en\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}