Orders and Delivery
- Each order is taken by an operator, confirmed by phone to the customer and delivered in the shortest possible time to the customer.
- At www.sumeshi.ro, we generally deliver within 60-90 minutes of receiving and confirming the order, but this interval may vary depending on distance and traffic conditions.
- The minimum order is 40 RON.
- The delivery fee is 10 RON / restaurant, for orders under 100 RON.
- The delivery fee is 0 RON, for orders > 100 RON / restaurant.
- We deliver only within the perimeter of the city of Cluj. For now we do not deliver to neighboring towns - for special requests you can contact us at the phone number for orders on the website.
- Once the order is confirmed by the Restaurant, the Restaurant will take all the necessary measures for the appropriate preparation and delivery of the agreed Products displayed on the website.
- The restaurant is responsible for honoring orders received from Customers and for the conformity of the Products provided to Customers. The restaurant is responsible for solving any complaints or problems reported by customers regarding the quality of the Products or any other aspects related to the preparation and sale of the products, after receiving and confirming the order sent through the website.
- The restaurant is responsible for the accuracy and timeliness of the information provided by Restaurant Sumeshi for their inclusion on the website.
Data Privacy
Restaurant Sumeshi will collect, through the website www.sumeshi.ro, the relevant data regarding the Customer and his order, respectively the phone number or other identification data of the Customer and the type of Product ordered.
All personal data sent to ww.sumeshi.ro is strictly confidential and we undertake not to forward this data to any third party.
Restaurant Sumeshi reserves the right to contact customers for details regarding orders placed. If you do not want us to contact you at the email address mentioned in the contact details, please specify this.
We are extremely concerned to guarantee you the confidentiality and full protection of your personal data, in accordance with the rules, principles and regulations in force in the European Union in this field, including REGULATION no. 679 of April 27, 2016 regarding the protection of natural persons regarding the processing of personal data and regarding the free movement of such data.
This Policy aims to explain in a simple and transparent way what type of personal data we collect about you and how we process it, it refers to the personal data of our customers, business partners, other people who come into contact with us or visit our locations, employees or people in the process of hiring, collaborators and applies to personal data collected by: e-mail, directly at the reception, various forms, CVs, video recordings, website, social media .
For the purpose of carrying out the activity, we may collect, process and store certain personal data necessary from a legal point of view, for the conclusion of a contract or for legitimate interest, having the legal obligation to keep the data we collect about you, including a certain period of time after the termination of the relationship, in accordance with the "know your customers" regulations.
Personal data refers to any information that tells us something about you or that we can relate to you. This includes your name, address, date of birth, account number, IP address, one or more specific elements of your his physical, physiological, genetic, psychological, economic, cultural or social identity.
You provide personal information when you become a customer, register for our online services, fill out a form, sign a contract, use our products and services, or contact us in any way required by law.
Processing refers to all operations we may do with data, such as collecting, recording, storing, adjusting, organizing, using, disclosing, transferring and deleting it.
The privacy policy describes:
- The purpose for which we collect and how we use your personal data;
- How we collect personal data;
- Basis of processing for the above purpose;
- The categories of personal data we collect and process;
- Storage period for processing;
- Your rights and how you can exercise them;
- To whom we may transmit this data.
We also want to let you know about the measures we take to ensure security
your personal data as well as how you can contact us in
matters related to the confidentiality and protection of your personal data.
Who we are
SUMESHI is a cool restaurant with a friendly atmosphere, having a very fresh space. The green wall offers a very natural air and a feeling of total relaxation.
The purpose for which we collect and how we use your personal data
Our company collects data in the following cases:
- If you are a customer or potential customer:
We have an obligation to manage the personal data you provide us about you securely and only for the specified purposes.
- To provide you with our services
We request data to provide you with our services:
- to sell our products to you in the restaurant, at home or at the office;
- to sell you the personalized services offered;
- deliver your order;
- To communicate with you
It is important for us to be able to communicate with you for various purposes, such as to find out your views on our services, to resolve various complaints from you or to be able to provide you with personalized, timely services in electronic format.
- Legal obligation
In certain situations we may request some personal data from you based on a legal obligation, imposed by the legislation in force.
- Sending information (newsletter)
We request data to send you commercial information / newsletters, in electronic format. For this we ask for your consent / agreement and e-mail address, expressly, and we have as the basis of the processing our legitimate interest.
You can withdraw your consent at any time, thus expressing your option not to receive our newsletter in the future, by clicking on "unsubscribe" when you receive that email.
The categories of data processed in the context of our relationship with you are name, telephone, fax, address, e-mail address (optional) as well as other personal data that you can provide us directly and are used only for legitimate business purposes.
We use your personal data to maintain direct contact and maintain the contractual relationship with you. We collect this data based on the conclusion of commercial contracts.
- Communication with you
We use your contact details to communicate with you about any relevant issues relating to our contractual relationship.
- Legal obligation
In certain situations we may request some personal data from you based on a legal obligation, imposed by the legislation in force.
- If you are a visitor to the Sumeshi premises
We use your personal data to ensure the security of our assets and personnel. In this case, we base our data processing on the legitimate interest of Novo Nord International SRL, namely the protection of these premises, assets and personnel.
The categories of data processed in this context are your name as well as other data with
personal character that you can provide us directly, at our request, as well as the images
recorded by the video surveillance system
- If you are a user of our website – www.sumeshi.ro
We use the personal data we collect from you when you visit our website for the purpose of monitoring traffic and improving the content of the website. We rely on this data processing activity on our legitimate interest to ensure the proper functioning of our website, as well as its improvement.
The categories of data processed in this context are the time and date of accessing an Internet site and the IP address from which the respective site was accessed.
The grounds for processing personal data can be: a legal obligation (if
we are legally obliged to disclose certain personal data to public authorities),
the performance of a contract entered into in the context of a particular transaction or the legitimate interest to carry out a transaction in the most efficient way.
- Provision of personal data
The processing of personal data requested through forms/contracts is mandatory, with the exception of the case where the data processing is based on the Client's consent (for example: in the case of direct marketing or the taking of automatic decisions that produce significant legal or similar effects and that do not are necessary for the execution of a contract or the fulfillment of a legal obligation), in which case you will be informed that providing the data, respectively the agreement, is optional.
In the other cases, your refusal will determine the impossibility of providing the services or products
desired.
If you provide personal data of other natural persons, please inform them, prior to such provision of data, how you intend to process their personal data as described in this privacy policy.
- Transmission of personal data to third parties
Although, as a general rule, we do not disclose your personal data to third parties, there is
possibility:
- to disclose contact details to our marketing service providers (only with
your consent);
- to disclose contact details to our degree survey IT service providers
satisfaction;
- if there is a legal obligation to transmit relevant personal data to public authorities, in
in the context of our provision of the services requested by you to government authorities in order to comply with our regulatory obligations, we may disclose data to the relevant authorities, for example for the purpose of combating acts of terrorism and preventing money laundering.
The authorities to whom we are obliged by law to communicate your data may be:
- To public authorities, regulators and supervisory bodies
- Tax authorities
- Judicial/investigative authorities such as the police, public prosecutors, courts
and arbitration bodies, at their express and legal request.
- To the company's lawyers and auditors.
- Duration of processing and storage of personal data
We intend to keep your personal data for as short a period as possible, as long as we need it for the purpose for which we originally requested it – usually 36 months.
However, there are situations where the legislation in force requires the retention of certain data sets for periods
longer periods of time and for this period, we use feasible solutions, such as secure archiving.
- Your rights
As a data subject, the GDPR gives you a number of rights, including:
- the right of access – allows you to obtain confirmation of the fact that the data
your personal data are processed by us and, if so, what they are
the relevant details of these processing activities;
- the right to rectification – allows you to rectify your personal data if
are incorrect;
- the right to erasure – allows you to obtain the erasure of your data
personal in certain cases, such as:
- if the data are no longer necessary in relation to the purposes for which they were
collected);
- if the processing was based on your consent and if you have
consent withdrawn, your consent has expired or if
that there is no longer a legal basis for processing your data
personal;
- court or a regulatory authority has decided that your data with
the personal character in question must be deleted;
- if it turns out that your personal data has been processed in
illegally
- the right to restriction – allows you to obtain the restriction of data processing
your personal information in certain cases (for example, when you dispute
the accuracy of your personal data, for a period that allows us
to verify this accuracy);
- the right to object – allows you to object to further data processing
your personal nature under the conditions and limits established by law;
- the right to data portability – allows you to receive your personal data
that you have provided to us, in a structured, commonly used and readable format, or to
transmit this data to another data controller.
- the right to complaints - if you are not satisfied with the way I have
response to your requests, you have the right to make a complaint. If you are still
unsatisfied with our response to your complaint, you can send
further to the Data Protection Officer of Novo Nord International
SRL. You can also contact the data protection authority.
We are happy to ensure that you exercise these rights, unless this proves impossible or involves a disproportionate effort.
You can exercise your rights mentioned above and you have the right to submit a complaint to
data protection authority.
We are committed to always treating your requests with the utmost care and you can
ask any questions to get an answer as soon as possible.
- Versions of this Privacy Policy
This privacy policy will be supplemented with the provisions of EU Regulation 2016/679
regarding the protection of natural persons with regard to the processing of personal data and
regarding the free circulation of this data and other provisions of Union law or internal law
regarding data protection.
The Privacy Policy can be updated depending on the legislative changes that may appear.
